Privacy policy
Last updated: April 27, 2026 · neckcloud.store
1. Data Controller
Company Sidler
Owner: Sven Eduard Sidler
Gemeindehausplatz 13, 6048 Horw, Switzerland
Email: contact@neckcloud.store
Phone: +41 79 239 72 49
2. Principles of Data Processing
We only process personal data to the extent necessary to provide our services or where you have given explicit consent. We adhere to the principles of data minimisation and purpose limitation.
3. What Data We Collect and Why
3.1 Order Data
When you place an order, we collect: name, delivery/billing address, email address, phone number (optional), payment information (processed by payment provider), order details. Legal basis: Art. 6(1)(b) GDPR (contract performance).
3.2 Contact Requests
If you contact us by email, we store your message and contact details to process your enquiry. Legal basis: Art. 6(1)(f) GDPR (legitimate interest).
3.3 Server Log Files
When you visit our website, data is automatically stored in server log files (IP address, browser type, date/time, pages accessed). Deleted after 30 days. Legal basis: Art. 6(1)(f) GDPR.
4. Sharing Data with Third Parties
4.1 Shopify
Our store runs on Shopify International Ltd., Dublin, Ireland. Shopify processes customer and order data on our behalf. Data processing agreement in place per Art. 28 GDPR. shopify.com/legal/privacy
4.2 Zendrop (Fulfillment)
Zendrop receives name, delivery address, and order contents to fulfil shipments. Data processing agreement in place. zendrop.com/privacy-policy
4.3 Payment Providers
- PayPal (PayPal Europe S.à r.l.)
- Klarna (Klarna Bank AB)
- Shopify Payments / Stripe (Visa & Mastercard)
- Apple Pay / Google Pay
We do not store complete payment data (card numbers, etc.).
4.4 Shipping Carriers
Name and delivery address are passed to the shipping carrier (e.g. DHL, PostNL, or similar) for delivery.
5. International Data Transfers
Some service providers (Shopify, Zendrop) may transfer data outside the EU/EEA and Switzerland. We ensure appropriate safeguards are in place (EU Standard Contractual Clauses per Art. 46 GDPR).
6. Cookies
We use cookies and similar technologies for analytics and advertising purposes.
This includes the use of the TikTok Pixel and TikTok Events API, which allow us to measure the effectiveness of our advertising and to show relevant ads to users.
These technologies may collect information such as IP address, device information, browsing behavior, and interactions with our website.
The processing of this data is based on your consent (Art. 6(1)(a) GDPR), which can be withdrawn at any time.
We may share this data with TikTok Technology Limited for advertising and analytics purposes.
You can manage your cookie preferences via our cookie banner.
7. Retention Periods
- Order data: 10 years (statutory retention obligation)
- Contact requests: until resolved, then 2 years
- Server log files: maximum 30 days
8. Your Rights
You have the right to: access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), objection (Art. 21), and withdrawal of consent — all under GDPR.
To exercise your rights: contact@neckcloud.store
You also have the right to lodge a complaint with a data protection authority. In Switzerland: Federal Data Protection Commissioner (FDPIC).
9. No Sale of Data
We do not sell your data or share it with third parties for advertising purposes.
10. Changes to This Policy
We reserve the right to update this Privacy Policy. The current version is always available on this page.
Company Sidler · Sven Eduard Sidler · Gemeindehausplatz 13, 6048 Horw · contact@neckcloud.store · CHE-484.628.471