Contact information
Have a question about your order, a product, or would you like to initiate a return? We're happy to help.
Response time: We typically reply within 1–2 business days. Please include your order number in your message so we can assist you faster.
Contact Details
Company Sidler
Owner: Sven Eduard Sidler
Gemeindehausplatz 13
6048 Horw, Switzerland
Email: contact@neckcloud.store
Phone: +41 79 239 72 49
How Can We Help?
Orders & Delivery — Where is my package? Missing tracking number? Delayed delivery?
Returns & Withdrawals — Initiate a return, coordinate the shipment back, request a refund.
Damaged or Wrong Item — Please include photos of the item and packaging in your email.
Product Questions — Questions about how to use the product, materials, or the user guide.
Anything else — Whatever's on your mind.
Company Sidler · Sven Eduard Sidler · Gemeindehausplatz 13, 6048 Horw · contact@neckcloud.store · CHE-484.628.471